Nowadays small and large companies have started to move towards IT automation to improve productivity. Help desk enabled IT support has become a dire need for almost every office that has an IT infrastructure. It may include PCs, Servers, Databases, Mobile devices, Network switches , IP telephones etc. Usually IT support is underrated in small and medium sized companies. But that’s where they are wrong; IT support always plays a vital role in the productivity of any organization.
While it may not appear that IT department has a direct influence on the organizational goals but actually it matters a lot. Those companies who invest on IT resources including monitoring systems, helpdesk ticketing systems and security systems are rewarded heavily in the long term. It has to be understood that one critical mistake whether it’s file corruption, data loss, leakage or lack of backups can disrupt the core operations of an organization.
Therefore, we are going to share some free help desk ticketing software that you can deploy in your organization and increase the efficiency of support services.
List of Free Help Desk Software
We have found a few free and open source help desk management software that can be deployed in any office environment. Most of these software are web based and you won’t have to install any executable files on the OS. If you know how to configure a web server then it will be a piece of cake for you.
Here’s the list of some free Help Desk software:
osTicket is one of the best and fully featured help desk ticketing system that is meant for both beginner and advanced use. You can even build your Help topics based on previous complaints to avoid repetition. It also provides Rich Text html editor along with functionality to create custom fields. Here are some of the salient features of osTicket:
SpiceWorks is an excellent open source help desk ticketing system that is very user-friendly and installs on simple clicks. It provides the functionality to integrate it with Active Directory. You won’t have to create users and departments separately. You can also install the mobile apps on both Android and iOS platforms and manage the software from there. In addition it provides the option to create a knowledge base to educate employees. Here are some of the main features:
Hesk is a PHP based open source help desk management system. It is a very easy-to-install and compact software that you can deploy within minutes. The GUI is very simple and intuitive and it allows you to create and assign tickets quickly. If you want to impress the top management and showoff your IT skills but without any hassle then go for Hesk. It provides both Staff and Customer interfaces with their respective functionality. Here are it’s most distinguished features:
Faveo help desk is an advanced ticketing software that comes in both free and paid editions. The free version has a few limitations including no support for installation & maintenance and plugins. Otherwise the free version has all features that any advanced ticketing software should have. The GUI is especially very attractive and gives you a nice overall feel when interacting with it. It’s Demo is also available HERE. Here are its main features:
Liberum is an HTML and ASP based help desk software that is completely free to use. It has a very simple GUI that gives you the basic functionality of a good help desk system. It’s major strength is the ability to integrate with Active Directory. If you’re looking for a simple and neat ticketing system then Liberum is the best option for you. It’s salient features are:
HelpDesk Z is yet another free and open source help desk management system. You can create support tickets and respond to them in an effective and efficient manner. Furthermore it allows you to create groups and assign agents to them. It also offer an additional feature called “News”. With News feature you can inform your clients about new events. You can check the Demo HERE. Here are it’s different features:
The popular Network monitoring solutions company Solarwinds has recently rolled out its new Web Help Desk software. And it’s completely free to download. The free edition has great features with excellent GUI like other paid software. Furthermore, the software is very user friendly and you can install it in your office environment in a few minutes. Its features include:
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