If you have ever worked in the Customer Experience and Customer Support industry or are looking to in the future, then do not pass up on this opportunity.
5CA is a customer experience provider company that operates globally with remote workforce distributed all over the world. The company was founded in 1988 in Netherlands and it has expanded to other regions since. They are one of the companies who experimented with work from home model and found great success.
Here are the different types of services that 5CA offers its clients:
- Outsourced Customer support
- VIP Player support
- Pre-sales support services
Some of their most noticeable clients include AMD, Epic Games, Bang & Olufson and Vendo. Their workforce comprises of teams distributed across multiple areas including Customer support, Finance & HR, Quality Assurance, Data Analytics, Marketing and Sales etc.
Can I Apply as a Remote Customer Support Professional?
Yes absolutely! In fact, they have positions for remote customer support professionals all year round. However, before applying, you should go through their interview questions and experiences posted by other candidates. It is best if you have previously worked in the customer support department for a good company. However, even if you are a complete newbie you can still apply and take your chances.
5CA frequently hires professionals in the following areas:
- Customer Support agents (Chat, Email, Phone)
- Gaming Support agents
- Remote Enterprise agents
If you’re into gaming then that experience would be a plus for your application. 5CA has many clients in the gaming industry and they frequently hire professionals to provide support services for their games.
However, not all of the 5CA clients are related to the gaming industry. There are some corporate clients too, who require enterprise customer supported agents for their teams.
How to Apply
The application process is very easy and intuitive. Once you apply for a job that suits you best, you will be contacted by their team within a month if you are shortlisted.
The best thing about their Career portal is, you can filter the job openings by ‘remote’ and ‘office’ based jobs. You can also filter by ‘department’ to make sure that you see only the opportunities that are most relevant to you.
Tired of reading and ready to apply? Here’s the Link
Do share your experiences with 5CA in the comments section below.